Refund & Cancellation Policy

Effective Date: December 21, 2025

1. Introduction

This Refund & Cancellation Policy (“Policy”) applies to all purchases made through https://templatebazaar.net (the “Website”).

The Website is owned and operated by Blueprint Media, Ungarischer Weg 7, 37287 Wehretal, Germany (“Company”, “we”, “us”, or “our”), trading under the brand name TemplateBazaar.

TemplateBazaar operates as a digital-only marketplace. The purpose of this Policy is to clearly explain how refunds, cancellations, and related requests are handled for digital products, while maintaining transparency, fairness, and protection of our digital assets and intellectual property.

By completing a purchase on the Website, you confirm that you have read, understood, and agreed to this Policy.

2. Digital-Only Products

TemplateBazaar offers digital products only.

All products are delivered electronically and may include, without limitation:

Website and landing page templates
Design assets, UI components, and layout files
Downloadable digital files in standard formats
Related documentation or usage notes

No physical goods are sold, shipped, or delivered.

3. Pre-Purchase Responsibility

Before placing an order, customers are responsible for reviewing all available product information, including descriptions, previews, feature lists, supported formats, and compatibility requirements.

If you are unsure whether a product meets your needs, we encourage you to contact our support team before completing your purchase.

By proceeding with a purchase, you confirm that you have reviewed the product details and understand what is included.

4. Delivery and Access

Following successful payment, digital products are delivered electronically through one or more of the following methods:

Download links displayed on the Website
Email delivery to the address provided at checkout
Account-based or secure portal access, where applicable

A product is considered delivered and fully provided once access to the digital content has been granted, regardless of whether the files are downloaded, opened, or used.

5. Final Sale Policy (Digital Products)

Due to the nature of digital products and their immediate availability, all sales are final once delivery has occurred.

As a general rule, refunds, returns, or exchanges are not available after access to a digital product has been granted.

This includes, but is not limited to:

Change of mind after purchase
Product not meeting personal preferences or expectations
Lack of technical knowledge or experience
Accidental purchases made by the customer
Incompatibility with third-party tools or platforms not explicitly listed on the product page

6. EU Digital Content Notice (Right of Withdrawal)

Where applicable under EU consumer law, customers acknowledge that:

Digital content is delivered immediately after purchase, and
By completing the checkout process, the customer expressly agrees to immediate delivery and acknowledges that the statutory 14-day right of withdrawal is waived once delivery begins

This acknowledgment applies only to digital content delivered immediately and does not affect statutory rights that cannot be lawfully excluded.

7. Limited & Exceptional Circumstances

While refunds are not normally provided, we may review requests at our sole discretion in limited and verifiable circumstances, including:

Duplicate charges caused by a confirmed technical error
Failure to deliver the purchased product due to a verified system issue on our side
Delivery of an incorrect product that cannot be reasonably corrected

Requests must be submitted within 7 days of purchase and include sufficient information to allow verification.

Any exception granted applies only to the specific case and does not establish a precedent or obligation for future refunds.

8. Cancellation Policy

Orders for digital products cannot be canceled once payment has been completed and access has been granted.

Cancellation requests submitted after delivery will be treated as refund requests and evaluated in accordance with this Policy.

9. Support & Issue Resolution

If you experience difficulty accessing or downloading a purchased product, please contact our support team promptly.

We will make reasonable efforts to assist with access or delivery-related issues.
Providing support or re-delivery assistance does not imply eligibility for a refund.

10. Chargebacks & Payment Disputes

Customers are encouraged to contact us directly before initiating a chargeback or payment dispute.

Initiating a chargeback without first contacting support may delay resolution and may result in restricted access to current or future purchases.

We reserve the right to submit transaction records, delivery confirmations, and access logs in connection with dispute resolution.

11. Customer Obligations

Customers are responsible for:

Providing accurate billing and contact information
Maintaining access to their email account
Ensuring system and software compatibility
Securely storing downloaded files

TemplateBazaar is not responsible for issues caused by customer-side technical limitations, misconfiguration, or misuse.

12. Abuse & Misuse

We reserve the right to refuse service, deny access, or restrict future purchases if abuse of our refund, dispute, or support processes is identified.

13. Policy Updates

This Refund & Cancellation Policy may be updated periodically to reflect changes in our operations or legal requirements.

Any updates will become effective upon posting to this page.

14. Contact Information

For questions regarding this Policy, please contact:

📧 support@templatebazaar.net